Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. It's super old Router (i think Hub3) and. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. What's more, one in seven households has two or more. on 25-11-2022 12:11. Depress the pinhole switch for a timed 60 seconds then release. A great router with excellent parental controls. The landlord scrapped it off and threw it away. 21 EDT. Virgin Media was founded in 2006. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Am a little weary that if we recycle the kit that we might get billed for not returning it. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. The guy stated make sure to take to a local dump and not just dump in a normal bin. Slow performance. Telling me I need to return my Hub to avoid having a £40 charge on my account. 1 router mode or 192. 1. Click System Log. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Here you’ll find all the help you need for Virgin Media related problems and issues. Further exclusions & legal stuff apply. You’ll then be able to use your same old phone to make. virg. On this letter, there is a label sticker. Click on the “Upstream” tab, copy the text and paste into your reply. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Reset Your. Longer internal coax cables are available if placement of the Hub needs to be changed. Am a little weary that if we recycle the kit that we might get billed for not returning it. Phone. co. Steps For Changing Virgin Media WiFi Password. Then find Wi-Fi settings. Tablets. The new fibre phone line is designed to work with the same phones as the old copper line. It informed me that you provided incorrect information, apologized, and had since collected the items. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Call in and they will book a Tech to do that. It's at least 7 years old! We would love. 06-05-2019 12:19. I have cancelled my Virgin Media and have to return equipment. Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. Step 4. Dave Snelling. 1. Unlocks superfast broadband in 500,000 buildings. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Turn on and get connected. 0 hub. Recycling return old 3. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. Your logs are now deleted. 00 am this morning I get a text and email asking me to please return unused equipment. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. Now you need to change the Wi-Fi name for 2. What's more, one in seven households has two or more old routers stashed away. Wearables. It keeps dropping connection, very laggy, cutting in and out. Forum Member. Equipment remains our property and we charge for anything unreturned. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. This promotion means you won’t pay the usual setup fee of £35. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. When you place your order, we'll let you know. 13-12-2021 15:21. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. 19-02-2021 14:55. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). How to recycle a Virgin Media router. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. You can ret. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. on 03-01-2022 18:08. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. You might get round this by setting the Sky router (if you can) to only use 2. There was no label in the box but searches revealed that I could recycle via. The router supports multi-gigabit speeds and comes with a 2. 0) This way, I will then be able. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. To run the scan, simply connect to your. 1 Kudo. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. So thats what i did. Last year, Virgin Media O2 recycled. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. The two sockets on the wall on the RHS are telephone sockets. Mobile customers can also use the app to keep on. 3. Networking and WiFi. Network Switch. How about using a 10m RJ11 to RJ11 telephone cable. This promotion means you won’t pay the usual setup fee of £35. Superhub 5 its great 👍. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. To find your nearest collection point, just go to recycle-more. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Step 2: Press and Hold the Reset Button. 10 REPLIES. Please help. The research, released on the eve of Global Recycling Day, shows that two. Hi I have a constant red light on my router 3. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. 8. Options. This could mean that you have a bad connection in your home. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. Modem-only. * Call costs may vary. Sign in to My Virgin Media a. 20 You can use your Virgin TV box remote to control theClick System. I got a TP Link archer C80 on amazon. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. £8p/m extra or included with Gig1 or Volt. This may also be called Administration, History, or Logs depending on your router. In your email, include your address, account number, area code, and other essential details. A new secure password will be generated for you. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Whatever the case, your old router or modem/router combi unit can be reused. This collection was made when there was a lot of. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. VM BB TV Landline. Multiple set-top boxes and routers are accumulating in people’s houses. Adapt it as a wireless bridge. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. Sometimes, a simple reboot can fix the problem. Virgin Media; My Virgin Media; Shop;. It will cost £25. uk. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. No, you can keep using the same phone you’ve always used. Best done from a wired connection. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Weve been with Virgin for YEARS. Further exclusions & legal stuff apply. In your email, include your address, account number, area code, and other essential details. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. - Wi-Fi extender pods are currently. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. There are better routers, this has 4 antennas and does the job. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. I am putting a complaint in with ofcom along with all the evidence I have. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). No setup fee is available on all bundles, broadband & phone, and broadband only packages. They will be charged for not returning any rented equipment that VM want back. It might flash or change colour when you first turn the Hub on or after a restart. Update: Steve the virgin media guy came today and took the router. Contact Us. Networking and WiFi. These require a subscription and will only work if your old router allows custom firmware. Customers can return. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 13-12-2021 15:21. Power on the hub and leave it five minutes to settle down . Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Find the Security Settings option, and location the Channel drop down menu. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. About our broadband help and support page. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Do: use the Connect app to run a super-intelligent WiFi home scan. In store only. Select one of the three options below to find out what you can recycle at home or in your local area. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. At Clearabee we have a number of options that can see your routers and other items collected from your home. Called 789 and was told to take it to the local dump. If everything is on static addresses get a router: if it's complex. 19-02-2021 14:55. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. I) Find your Super Hub’s IP address (usually 192. Click on the “Networking” tab. Step 2: Wait at least 15 seconds. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. The research, released on the eve of Global Recycling Day,. No setup fee. Virgin Media owns and operates its. Convert your router into a NAS. Guest Wi-Fi connection. 1 modem mode. £8p/m extra or included with Gig1 or Volt. Available with M50 broadband or faster. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. 100. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. 168. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. In North America you can choose to purchase your own modem. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. At least 30Mbps download speeds in every room or £100 one-off credit. In response to Fiz1605. 1 Kudo. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Update: Steve the virgin media guy came today and took the router. Everything you need is posted to you. 33 EDT. The best way to cancel Virgin Media is over the phone. As for your old Virgin TV box –we ask that you dispose of the kit in an environmentally friendly manner. 0, which suggests most of the site’s broadband reviews are negative. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Phone Switchover. This means the WiFi password or network name could change back to our default settings. Download your label, post it for free. Then, drop it off at a Yodel store. Options. BT charges for unreturned routers. Up to 3 WiFi Pods if needed. Connect your devices to the new wireless. 2) Turn off the hub and disconnect any Ethernet cables. Excludes broadband faults and broadband network outages. ThanksMy Virgin Media makes managing your account easier with all your information in one place. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Depress the pinhole switch for a timed 60 seconds then release. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. 100. 168. How to recycle your Virgin Media router. A quick guide on how to dispose of and return your old router. Alternatively, contact CollectPlus for help sending your package. This turns your Virgin Hub 3. Up to 3 WiFi Pods if needed. uk 7. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. But the part that says you should recycle some old items is wrong. Additionally, one in seven households has stored two or more obsolete boxes. There's no setup or complication, you just plug it in and it works. Virgin Media Quickstart set up. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. They provide the functionality via the Websafe function linked above. I didn't get any information about recycling old router. If you haven't changed these, then your devices may automatically reconnect. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. I've unplugged and restarted many times, but always return to a steady red light. This free software can turn a £100 router into something more like a £1000 router. All you need to do is type the router IP or default gateway address in the web browser. You should look at getting a better router and use hub in modem mode. In a single year our connectivity: Supports 708 million credit and debit card transactions. One option is to recycle it through a certified e-waste recycler. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Some routers may immediately delete your router history logs so this step is not necessary. which. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. Although it can look tidier, hidden corners of your. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). Once you have all the above ready, you’re ready to go. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. There are four ethernet ports, three allowing for. How to change my Virgin Media or Virgin Mobile package by phone. 1. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. If you have an earlier Super Hub model, please be aware that the instructions might differ. equipment. Virgin Fibre Areas only. However, with the Hub 5, Virgin Media might have made a router worth keeping. The new fibre phone line is designed to work with the same phones as the old copper line. To return your equipment, simply click the link and follow the instructions. 0. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. To do this, you’ll need to wait until you receive your tracking email. Here you’ll find all the help you need for Virgin Media related problems and issues. Click on the “> Check router status” button. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. on 13-01-2023 12:13. Click Clear All or Delete All. Hi all. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Great!AX5400. “In 2020, we refurbished and reused 1. Unplugged router, etc. AirPods. In fact, weak WiFi security has nothing to do with Virgin Media at all. However, with the Hub 5, Virgin Media might have made a router worth keeping. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. At the time was told IF we needed to return the old router details would be in with the new router. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. Step 4: Wait for all panel lights on your cable modem to become green on. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. Get the Hub ready by connecting the wires. com, the comparison and switching service. 0. If the computers are also showing 100Mb/s cables might be the issue. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. . From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. WiFi 6 can deliver even faster broadband speeds to supported devices. ” At present Vodafone. It’s important to get everything set up in the right order for your new virgin media replacement hub. FAQ. But don't just leave it in a cupboard to gather dust. 3m items, including set-top boxes. Virgin Media Hub 5 to replace my Hub 3. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. This latest future-proof WiFi. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Locate the Reset pinhole located on the rear of the Virgin Media router. These include: You can post your old kit back to Virgin and it will reuse and recycle it. Guest Wi-Fi is a standard feature on many Wi-Fi. Step 4: Return or recycle your old Virgin Media router. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. We would like to show you a description here but the site won’t allow us. During a vishing call, you may have asked to download. The report, Dialling into 2020, also highlights how. SpeedNew to Virgin Media. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. on 27-12-2022 12:09. com/recyclingkit but this link. The Virgin Media Hub 5 is a better router than the Hub 4. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. In such cases, reach out to Virgin for assistance. Forum; Apps. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Send the email to [email protected] 16-10-2022 14:35. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). SpeedQuickStart, set up and connections. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. This is the same situation with me. Options. Recycle. but no change. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Web Safe only works when you’re connected to your Virgin Broadband at home. Hey @mburnip12, thanks for reaching out to us on the forums page. Some routers may immediately delete your router history logs so this step is not necessary. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. The router itself is constantly flashing the green double arrows. So lets look at the problems that can happen.